Chatbots and the Trough of Disillusionment

https://apac.productmanagementfestival.com/conference/chatbots-and-trough-disillusionment/

Adrienne Enggist Director of Messaging Product Development Booking.com

The chatbot hype is over, but the underlying value is still there. Let’s explore how can we create highly portable, on-demand experiences using conversational UI and Natural Language Understanding.