Level Up Your Team with ProductOps

Product Operations (“ProductOps”) builds the foundation for product and delivery excellence by reinforcing product strategy with metrics, infrastructure, business processes, and best practices. It brings operational discipline to large, complex modern government programs, enabling program managers to maximize the value and outcomes their teams deliver. In this talk, Ivana Ng, Director of Product at Nava PBC, will draw on her experiences co-building ProductOps and Product Management practices at the United States Centers for Medicare and Medicaid Services and the Department of Veterans Affairs, to show what ProductOps looks like in reality, and how it can level up your program. Attendees will walk away with a toolkit of frameworks, templates and plays to improve product and deliver operations within their own organizations.